real world experience do you have?
- I want to know everything about my computer, will
you teach me?
- If I have a problem at 3AM, will you come and help
- I only use my computer for e-mail and small documents.
Why do I need your help?
- What is an MCP? What's a MCSE?
- I need help but I think I can get it resolved via
e-mail or phone. Will you still help me?
- What about web designs? Do you do Flash? ASP? What
about Perl scripting(CGI)?
- Do I need to supply my own graphic or can you supply
them for me?
- I want to buy a computer, who do I go to? Will you
sell me one?
- If I want to setup a network, can your company do it?
- Why should I
call you and not the "other guy"?
- If I only want advice and feel I can do it myself,
does that cost me anything?
- Why do you promote hardware and software standards,
and why does it improve service?
If you you have other questions, feel free to use our Contact
Answers To Your Questions:
1. What real world
experience do you have?
Combined total of 10 years
2. I want to know
everything about my computer, will you teach me?
There is a lot to learn about a computer. This best way to learn about
computers is finding a school in your area that has an A+ certification,
and taking a few class's. I have affordable rates fro teaching but to
teach you everything, would be way too costly. Please consider the time
involved. We are small company with limited resources to do instructing
on that level would detract from our clients needing immediate assistance
with computer problems.
3. If I have a
problem at 3AM, will you come and help me?
We strive to give the best possible support to our
clients, in order to do this, we work by appointment basis
4. I only use my computer
for e-mail and small documents. Why do I need your help?
Email is the way that most viruses spread through the
Internet. Surfing the Internet is not as safe as it seems.
Directcch.com can help stop pop up ads and remove intrusive spyware.
5. What is an
MCP? What's a MCSE?
The explanation is far too long to explain here. Basically,
MCP professionals are required to pass current Microsoft certification
exams that provide a valid and reliable measure of technical
proficiency and expertise. Many people do not have this training
but are just as good or even better because of real world experience.
Match both certification and real world experience and you
have a winning combination! But again, without any certification,
the client/customer does not know what level of support they
are receiving. For more information visit the Microsoft web
I need help but I think I can get it resolved via e-mail
or phone. Will you still help me?
You must be an existing client to get this level of
support. If you are an existing client with a custom quarterly
or semiannual contract, we we will support you at no additional
7. What about
web designs? Do you do Flash? ASP? What about Perl scripting(CGI)?
We contract with another firm (Force
to help fulfill your web design needs. They are a full service
company. They have CGI scripting, Flash,
audio and video embedding, and ASP experience. They will design
your site, locate a hosting company for you, and even register
your domain name. If you are in need of logos, letter head
or any other graphic help, they are the
team to contact.
8. Do I need to supply my own graphic
or can you supply them for me?
Either way. See Answer #7
9. I want to buy a computer, who do I
go to? Will you sell me one?
We do not sell full systems. We can arrange for purchase
of individual devices, etc. hard drive, monitors, RAM, video
cards, mice, keyboards, even software.
10. If I want to setup a network, can
your company do it?
Yes we can. We will install a small network. At that
point, we will maintain it for you feel you need it. We can
upgrade your existing network or assist you in troubleshooting
it if our are currently having problems.
11. Why should
I call you and not the "other guy"?
We will state it again: CCH is
dedicated to providing first class service the old fashion
way, by satisfying you, the customer. Consultations
by appointment only(See Fee Schedule). If for any reason you
are not satisfied, we will do everything in our power to correcting
12. If I only
want advice and feel I can do it myself, does that cost
We are in business to make money. See Answer
do you promote hardware and software standards, and why
does it improve service?
CCH has found that most of the problems that people
experience with their computers are related to a few factors.
Aging Computers - Many
computers in our comunity are 5 - 10 years old. Older computers
very often do not have the ability to run current operating
systems and applications properly. Further, the user's computing
needs are beyond the technological ability of the aging computers.
Operating System Incompatibilities -
When a computer's operating system is upgraded repeatedly
without cleaning up pieces of old operating systems the computer
can experience problems caused by incompatibilities between
old and new parts of the operating system.
Aging Applications -
Out of date applications often have problems coexisting with
new software, operating systems, or computer hardware.
Mystery Files - Most
users aren't sure what can and can not be safely deleted,
so the files remain or get moved to a storage folder. These
files can eventually cause incompatibility problems with